024 GGP 0815

GGP August 2015

G L A S S & G L A S S PROCESSING Supply chain succes Integral blinds and sealed unit manufacturer, Morley Glass & Glazing, is reporting 24% year on year growth by ‘putting its customers first’. Managing director, Ian Short, explains that his suppliers are putting him first too – and that’s the real secret to his success. As a manufacturer offering 10 days delivery on all our ScreenLine Uni-Blinds integral blind systems we rely heavily on good suppliers, in order to deliver great service and quality products to our own customers. We need quality, consistency, flexibility, speed and reliability – and it’s amazing how top notch suppliers can be hard to come by. If we are to be at the top of our game then our suppliers need to play their part too. If our suppliers let us down then inevitably we let our customers down – and that’s no good for anyone’s business. Consistently good quality One relationship that is really working well for us is our glass supplier Glassolutions, who we’ve been working with for the past eight years. As the UK’s largest specialist manufacturer of integrated blinds using ScreenLine technology, the quality of our glass is paramount. And with so many different applications relevant for Uni-Blinds – commercial and domestic – we require a wide range of glass types from the SGG Planitherm range. Glassolutions offers the full range of glass products including toughened glass – and it’s consistently good quality, that can be delivered in the volume we require. We manufacture 3,000 sealed units a week, half of which are supplied with Uni-Blinds integral blinds in them. Working with Glassolutions means that it understands our business model and has adapted its working practices to suit our needs. This is quite rare for a large business but it has proved to be responsive and flexible; really understanding what’s important to the way I run my business. For example, toughened glass is delivered by Glassolutions on stillages already paired up and stacked in the manufacturing sequence that we require. This means that there is less glass handling in our factory, which helps with our health and safety, and also reduces the risk of surface damage, reduces rejections and the need for costly remakes. Having everything delivered in the right order also speeds up our manufacturing processes. Our IT systems have been designed to work together so that our ordering system is streamlined and coordinated, so inputting errors are reduced, and we benefit from greater efficiency and, therefore, happier customers. Imagine having to make a delivery to Inverness from Yorkshire only to find that something is missing or has been manufactured incorrectly – that’s worse in my eyes than not delivering anything at all. The way that we have developed working practices and created systems with Glassolutions, and many of our other suppliers, means that we can be confident that we deliver the right quality products to the right customers at the right time – and our 10 day delivery schedule is the quickest in the industry for manual, solar, sliding and motorised blinds. Glassolutions has invested time to understand my business, my values and my expectations. I push hard for the best service for my company and for my customers – and Glassolutions is phenomenal. It’s evident that, as part of Saint Gobain, which is 350 years old this year, Glassolutions has the resources to continually invest in the best products. It was the first to innovate with low-e soft coat glass 30 years ago and its innovations keep helping my business, pushing forward its R&D into energy efficient products, for example, the introduction of products such as SGG Planitherm One, which offers the lowest possible centre pane ‘U’ value available from a double or triple glazed unit in the UK today (1.0W/m²K in double glazed format and 0.5W/m²K in triple glazed format). The door and window industry is very competitive and the only way to stay ahead is to work with the best suppliers throughout your business, from IT systems and marketing experts to component suppliers and, of course, glass processors. In my experience you get what you pay for in this world and I for one don’t mind paying for great service, high quality products and an understanding of my needs – and neither will your customers. 24 www.ggpmag.com August 2015


GGP August 2015
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