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GGP February 2017

100 Aiming for zero Just a single item missing from one delivery in the whole of last month might be judged a success by some medium sized trade fabricators, but for Barnsley based Euroglaze it remains one item too many. The Rehau fabricator is aiming for zero items missing this month as it completes the first phase of its new barcoded despatch system. Customers ordering from Euroglaze can now be assured that all frames, ancillaries and cut items in every order have been checked, packed, barcoded and labelled, and that every step in that process has been recorded on camera so that any queries can be resolved ‘almost instantly’. What sets the system apart is that all the items are clearly labelled with the customer’s own reference and job www.ggpmag.com February 2017 10-year anniversary Torquay based Fenster Fabrications is celebrating its 10- year anniversary with systems company, Smart Architectural Aluminium. It’s a milestone the two companies recently marked with a meeting at the Smart headquarters in Yatton, North Somerset, in which Fenster MD Tony Drake and commercial manager, Nick Powder, met with Smart marketing officer, Dan Evans and area sales manager, Mark Carroll, to reflect on the past decade, and make plans for the year ahead. Fenster offers the full range of Smart window and door products to trade and commercial projects across the South of England – and clearly has huge respect for the company’s commitment to quality and innovation. Tony Drake said: “We’re fortunate enough to have a fantastic relationship with Smart. We share a lot of the same values – we’re both committed to quality products, outstanding design and pushing the boundaries of architectural aluminium. The thing I personally appreciate about them most, though, is their responsiveness – they’re genuinely interested in what we think, and always take on board any ideas or feedback we have. “We’re already in talks to begin offering a number of fantastic new Smart products in the new year – and we’re hugely excited about what the next ten years of collaboration might bring. FABRICAT O R & I N S TALLER WORLD Window industry suppliers recently gathered at Hintlesham Hall Hotel in Ipswich for the annual SEH BAC sales conference. SEH BAC is one of the South East’s largest window and conservatory installers and part of the £130m One Group Construction. The conference is an opportunity for SEH BAC directors, John Savage and Norman Hornigold, to thank the 30-strong sales team for their hard work with prize giveaways for the top performers, and to invite key suppliers to discuss their latest products. Speakers included Don Waterworth, a well-known consumer champion and founder of the Master Window and Conservatory Installers Association, and Barney Goodman from Consumer Credit Solutions. Dave Barrett, managing director of A&B Glass, a long-term supplier partner of SEH BAC, was on hand to present some prizes, while other speakers included Richard Burrells, sales director of Roseview Windows and Andrew Scott, managing director of SEH BAC’s marketing partner, Purplex. Norman Hornigold, SEH BAC sales director, said: “We now operate across 17 show-centres and with 15% growth this year, the conference was a great opportunity to celebrate our success. We also outlined some very exciting plans for future growth.” www.sehbac.com ‘Partnership approach’ According to Modplan, as we welcome in 2017, ‘thoughts inevitably turn to how you can up your game and achieve greater success’. For Heidi Sachs, managing director of the Veka trade fabricator, a ‘partnership approach is the answer’. Heidi said: “We’re all guilty of thinking we can do things on our own. But the fact is, when you take a partnership approach you can benefit from opportunities that might otherwise not be available to you.” A perfect example is in the installer schemes that Modplan offers as a Veka fabricator. Designed to help installers to grow, all Modplan customers need to do is choose the scheme that’s right for their business and turn to Modplan for support in securing the membership. The first of these schemes is Network Veka, which offers a comprehensive support package including lead generation, ‘favourable rates’ with affiliate suppliers, ‘higher than average’ order values, legal arbitration and the Network Veka Academy, which offers on-the-job apprenticeships and traineeship qualifications. Next up is Assure, the Veka UK Group’s competent persons scheme. Membership of the scheme means you can self-certify your work, saving you time and money on ‘signing off’ installations, as only a small percentage of your work needs to be inspected. Apart from this, the scheme also offers minimum technical competencies assessment, a technical helpline, training events and subsidised NVQ study for members. Finally, there is the Veka Approved Installer Scheme, which offers impressive lead generation and personalised marketing support. Heidi continued: “Our installer scheme offerings are just part of the story.” www.modplan.co.uk Celebrating success in Ipswich John Savage, MD of SEH BAC (left) with Dave Barrett, MD of A &B Glass number and not just the Euroglaze barcode, so that they can easily keep track of what has been received. Implemented by Euroglaze’s newly appointed despatch manager, Wayne Elkin, the new loading system is designed to ensure that no van can leave Euroglaze without every order being complete and in full. Pete Weston, of trade counter outlet AAC Weston in Western Super Mare, which has been a Euroglaze customer for several years, says that his business has already benefited from the new system: “We’ve got complete reassurance now that every order is complete. “Obviously, this is helping us to give an even better service to our trade customers and we’ve seen a 90% drop in call backs. www.euroglaze.co.uk


GGP February 2017
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