059 GGP 0113

GGP JAN 2013

HOTTOPICSINGLASS Better safe than sorry David Ash, UK environment health and safety manager, and Paul Shipley, sales support manager and responsible for co-ordinating health and safety activity in the commercial function, at Pilkington (part of the NSG Group) talk to GGP about the subject’s importance to its operation. GGP: Why is health and safety such a concern for collaborative and practical. People too often have also been placing a lot of emphasis on the glazing sector? associate health and safety with being told what working with our customers and upskilling our Ash: The entire sector is working with a material to do. When we ask our employees to get commercial teams. We have recently been that can cause serious injury or worse. While involved and suggest ideas, we get such a lot looking at safe and unsafe observation training. risks differ across manufacturing through to back. Our focus for the commercial team this This is a way for the teams out in the field to installation, we’re still looking at simple things year was winter driving skills and everybody understand risks and ways to address them in an like wearing personal protective equipment but learned something that will, hopefully, help appropriate manner; skills they are encouraged there are still high risk activities, such as craning them at this time of year. to use not only within NSG Group but also with glass packs around factories, driving for work Ash: Paul’s spot on. It is part of a wider focus on visits to customers and even at home. Another and contractors. It’s therefore important that behavioural safety put in place across the way we are helping the trade, is through systems are in place, across the sector as a whole, company over the last decade. What I mean by information on health and safety provided to minimise the risk of any of these happening. this is an emphasis on attitudes and beliefs. through our new online My Pilkington trade GGP: What’s NSG Group’s perspective on health Historically, attention was paid to compliance; customer portal. Alongside a range of other and safety? more safeguards, legislation and procedures. But features, it provides health and safety Ash: The safety of our employees is a cornerstone there has been the realisation that you need information in the form of video case study of the way we do business. Commitment to more than procedures. It’s about personal and induction content, tailored with our safety comes right from the top and is ingrained behaviour as much as guidelines and procedure. customers in mind. This includes content on topics, such as handling and toughening glass with safety in mind. GGP: Is being a commercial team member that dangerous? Surely some of them feel the training is all a bit unnecessary? Shipley: The short answer is no, not compared with working in a factory. But as we mentioned earlier, it’s our responsibility as a company, to minimise the risks our people face in doing their jobs, whatever they happen to be. Given that the team are out and about a lot visiting customers, driving is by far the biggest risk they face. Research shows you are four times more likely to have an accident when driving and using the Whether it is in a production process, like here at the recently phone, irrespective of whether it’s a hands free opened off line coater at Pilkington, or a sales force travelling on the highways, Pilkington believes health and safety must come first. set. So, in April 2012, we introduced an ‘engine on, phone off’ policy. The teams are also encouraged not to drive more than two hours in the way we operate. It’s our number one The biggest challenge is getting this change in without a break, so they now just make calls priority. This means a focus on always looking at behaviour. But we’ve learnt the importance of when they pull over, meaning there’s no real ways to improve performance and ensure safety, proactive involvement. It can’t just be about impact on client relationships and the team is day in, day out. We know that the better pushing a message out. If teams aren’t convinced that much safer when behind the wheel. performing sites from a safety point of view are there is a problem, how will you stimulate Ash: Paul has also been doing a lot of broader also better sites operationally. change? It’s all about attitude and getting work on driver training and awareness. Working Shipley: The second global safety day, held last proactive individuals to pull up and enthuse with organisations like the Royal Society for the November, put this in perspective. It saw every those that aren’t so involved, to the point where Prevention of Accidents (RoSPA) and the single part of the business and employees, across it becomes routine. We have been very successful Institute of Advanced Motorists, the commercial the globe, focus on safety for the day. in getting a real attitude of health and safety to team has undertaken practical and internet based Arrangements, such as changes to shift patterns take root along these lines. The global safety days training on safer driving. The feedback is positive in our factories, were made to ensure that we are very much part of that process. and the team is now far more comfortable and could all be involved. GGP: Where does the focus on health and confident on the road. GGP: And what did the safety day involve? safety end? GGP: Has the NSG Group done all it can on Ash: It’s as simple as colleagues coming together Shipley: “I think this is another area where the health and safety, or are there areas to address? and taking a practical focus on safety. There is NSG Group stands out. For us, health and safety Ash: We have certainly come a long way over the the opportunity to discuss safety in the is a concern right across the entire production past 10 years. We are now setting something of a workplace in a group format, presentations chain and we look to provide support wherever lead across the sector on health and safety but it and talks on key issues and an emphasis on we can. So, our focus stretches throughout the shouldn’t be any other way. And by definition, selecting priorities and putting actions in place to supply chain. Our procurement processes there is always more you can do. Put it this way, I address them.” include safety as one of the core criteria to both don’t see the global safety days or our emphasis Shipley: The important point is that it’s very become and also remain, a supplier to NSG. We on this area ending anytime soon. Glass & Glazing Products January 201359


GGP JAN 2013
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