to the test (to quote Danny Williams once again, ranting at your fabricator will
not make your order appear any quicker), and need to be managed carefully,
and professionally, to avoid lasting damage.
For David Thornton, chair of The Window Company (Contracts), which
works across the social housing and new build sectors, delays can be especially
problematic as they can incur penalties. However, David has praised the ‘open
and honest’ communication of his fabricator supplier, who after delaying a
delivery at short notice, went above and beyond to explain and ultimately
resolve, the problem. An outcome that actually reinforced, rather than
weakened the relationship between both parties.
Similarly, Euroglaze MD, Martin Nettleton, has added further comment to
the supply chain debate, by reiterating that installers should not have to put up
with bad service, just because lead times are getting longer. Installers should
be more than capable of scheduling their workloads, and as we’ve already said,
consumers don’t mind waiting either.
But what’s not acceptable, says Martin, is asking them to continually
reschedule, or put up with faulty items – and further delays – when the order
does eventually turn up.
At the end of the day, installers might not be able to get product any quicker
from another supplier, but if they can get better, more honest and more reliable
service, then it could be incentive enough to take their custom elsewhere.
Lockdown? What lockdown…despite the latest round of measures from
the government designed to ease the pressure on the NHS as we head
into winter, it is very much a case of ‘business as usual’ for the glazing
As Emplas MD, Ryan Johnson, pointed out in a recent open letter to the
industry, large parts of the country had already been operating under stricter
controls prior to lockdown ., and manufacturers – such as Emplas – have had
stringent Covid- health and safety measures in place since April.
Manufacturing is, of course, allowed to continue under lockdown rules
anyway, and installers are still allowed to work in customer’s homes, as long as
they do so responsibly.
Which is just as well, because at the time of writing, demand is still very
strong with reports of installers now booking jobs into February .
This is backed up by the latest fi gures from the monthly Business Pilot report,
which measures activity in the retail sector. According to Business Pilot, sales
were up almost % in October on September and leads remain strong also.
Danny Williams, MD of Pioneer Trading, writes in his latest comment for
GGP, that he believes business will remain solid for at least the fi rst half of
. He also suggests that lengthening lead times, brought about by material
shortages, will not have an adverse effect on consumer spending on home
improvements. There is nothing more compelling, argues Danny, than being
told you can’t have something, when you really want it…
For all the positivity surrounding demand however, the growing issue of
product and raw material shortages remains and is not making life easy for
installers or manufacturers. Well established working relationships are being put
Bi-Fold Doors delivery
TEL: 01642 610799
www.ggpmag.com GUIDE TO ALUMINIUM
* Per leaf price is unglazed and may vary depending on size and specification of the door.
Lead time is based on a standard colour.
GET A PRICE
with supply ?
Request a Made for
Trade quote today
and let’s get you
GGP_PG3 Advert strip bifolds advert_JAUG/SEPT2020.indd 1 30/10/2020 07:04