Emplas has appointed Clodagh Driscoll as its new customer services manager with Rebecca Simmons stepping into a new role as customer services team leader.
Each is said to bring extensive experience to post having progressed through the ranks to assume new leadership roles.
Clodagh joined Emplas in May 2008 in a telesales role, then marketing and sales support before moving into a customer support role in 2017. Moving into the team leader post nine-months later, she was appointed to her new post in June.
She said: “I’ve always been supported and encouraged to develop my career while working here. This is the next step for me. I’ve been part of the team for three years, I’ve learnt a lot and built some great relationships with customers, who have genuinely become friends.
“While we automate and do a lot digitally, there is no replacement for picking up the phone and actually talking to someone, it completely changes the dynamic. Our customers know that we’re here for them.”
Clodagh is supported in the management of the 15-strong department by Rebecca, who also became team leader in June. She joined Emplas’ commercial team in September 2013, after completing a degree in business and event management, moving into the Emplas customer services team at the beginning of 2018
“I wanted to join a company which would allow me to progress and develop my career and I’ve always been supported in that at Emplas,” she said. “There’s genuinely a relationship between us as a team and our customers, we’re talking to them daily. You know how important each order is to their business and their ability to get the job done.
“It doesn’t happen very often but if things don’t go to plan for whatever reason, we’ll do everything we can as a team to turn things around. And I think customers do appreciate it. They know that we’re there to support them.”
Ryan Johnson, managing director, Emplas, said: “It’s great to see two people who I have worked with for a very long time move forward into new and vitally important roles within our business. They both get the market, understand our customers and are committed to delivering the highest levels of customer service and support.”