The DoorCo staff team has welcomed Michelle Kirkham to the role of customer service and order processing manager. “I am thrilled to be part of the DoorCo team,” she said.
“My customer service management career started just over 23 years ago working across retail, wholesale, logistics and, for the last eight years, in manufacturing, a sector I fell in love with,” explained Michelle, who is known as Shell. “It was time for a new challenge, and as soon as the position was advertised by DoorCo, I jumped at the chance. Since joining, I’ve been blown away by the professionalism and camaraderie of the people here.
“I am extremely passionate about customer service,” she added. “I enjoy helping customers to solve problems and being there to provide a voice of reason when things go wrong.
“Nobody is perfect all the time, so things do go wrong. It’s how we deal with any problems that really counts.
“My aim is to get the team to resolve issues quickly and efficiently. Over the years in customer service, I’ve become skilled in what some call conflict resolution. I call it being committed to doing the right thing by customers.
“I love the culture here at DoorCo. From the first time I stepped into the building, I felt extremely comfortable and valued. The team are so professional, as well as welcoming and friendly.
“Having already met quite a few customers and seen how they share the same passion for delivering excellent service, I’m now in the process of organising team visits. This will help us to understand our customers’ real-life needs better. We’ll use the feedback to continually improve and grow, whilst also ensuring processes are as streamlined as possible.
“I am thrilled to be part of the DoorCo team. My entire career has been spent delivering a high level of customer service. I look forward to continuing that tradition by providing the highest level of service to DoorCo’s current and future customers.”
