Fabricator, Customade, has kick-started the year with a ‘host of improvements’ to its range of PVC-U products and the launch of a brand new package, which is designed to provide ‘greater quality reassurance’ for customers.
The Gloucestershire based company says it has developed a new offering to ‘tackle the most common frustrations’ within the industry, which, it believes, include inconsistent product quality, unreliable service, unpredictable deliveries and variations in price. Under its new ‘Quality Promise’, Customade is working closely with customers to provide the highest quality on all products, a price match guarantee and an ‘on time in full’ delivery service. Every single window, door, or roof made by Customade passes through a rigorous quality checking process and all products are hand-finished.
Andy Thomas, Customade’s sales and marketing director, said: “This is a step-change development for our business which aims to align Customade and our customers for a strong and healthy future. We’re passionate about supporting our customers to help them make 2015 a really successful year for them. We spent a great deal of last year identifying the perennial issues that installers and retailers face and have developed a solution to overcome them. From developing high quality, competitively priced products, to providing dependable deliveries, our pledge is to support customers and help them grow their businesses.”
As one of the UK’s largest Duraflex fabricators, Customade has also announced a string of product improvements to the style and performance of its extensive PVC-U range. The developments include the introduction of Fab & Fix hardware, a new collection of ERA security tested locks, thermal reinforcement to provide even better energy ratings and ‘U’ value performance, and a triple glazing option with a triple glazed bead.
With ambitious plans to expand its production capabilities in the next few months, the company has also invested in new manufacturing equipment to cater for increasing demand.
For further information, please contact Customade’s marketing hotline on 0800 0094 203 or visit www.customade.co.uk