Veka trade fabricator, Modplan, says it has built a reputation for being a business focused on building long term partnerships designed to help installers to grow – an approach demonstrated in a newly opened customer centre at its headquarters in Abercarn, Gwent.
Heidi Sachs, Modplan’s managing director, commented: “We have always been delighted at how positive prospective customers are when they tour our site and see what we have to offer for themselves. Our exceptionally high conversion rate reflects this positivity. Our new customer centre takes what we have to the next level so it is even easier for installers to understand our approach and how much we value their business and want to work with them for the long term.”
The customer centre is said to provide a ‘welcoming space’ that includes a board room with real ‘wow factor’. Prospective customers are introduced to Modplan and what it has to offer before being taken on a tour of the company’s six factories, each dedicated to manufacturing a specific range of products. During the tour, customers also visit Modplan’s technical centre, where they can see the product range in more detail and see the quality that is offered along with a stop at the visitor centre which showcases the portfolio of finished products.
Modplan says the investment in its new customer centre demonstrates a commitment to its partnership approach. The Veka fabricator’s range of products is all manufactured in-house with a standard turnaround of seven to 10 days, with the option of a fast track service and says its products are backed up with a range of other benefits including bespoke sales and marketing support.
Modplan manufactures and provides a range of products that includes Matrix 58, Veka Matric 70 and 70FS, Veka vertical sliders, a dedicated painting facility, PVC-U and aluminium patio and bifold doors, conservatories, the new Open Canopy, the Vertex solid tile-effect roof and three roof systems for glass and polycarbonate conservatory roofs.
