Shrewsbury-based fabricator Universal Trade Frames has once again reinforced its reputation for putting installers first, with the launch of a bold new guarantee: If It’s Faulty, It’s Free.
The guarantee exclusive to UTFL covers fully manufactured PVC-U windows and doors, including the Residence Collection. The initiative is a clear sign of the company’s confidence in its quality standards, and a major win for installers looking for reliability on-site.
Under the new guarantee, if a product arrives with a recognised manufacturing fault that renders it unfit for installation, Universal Trade Frames won’t just replace it. Installers will also receive a full credit for the faulty item, applied to their next order.
“Installers rely on us to deliver products that are right first time,” said Richard Hammond, Sales Director at Universal Trade Frames.
“We’ve invested heavily in our manufacturing processes and quality control, so we’re backing that up with a no-nonsense guarantee. If there’s a genuine fault that stops the job, we’ll fix it and cover the cost.”
The ‘If It’s Faulty, It’s Free’ guarantee applies to all of Universal Trade Frames’ manufactured PVC-U products and covers issues such as:
- Irreparable surface finish defects
- Dimensional inaccuracies, including out-of-tolerance sizes or transom/mullion splits
- Any other confirmed manufacturing issue that prevents installation
To qualify, faults must be reported within two working days of delivery and identified before installation begins. All issues will be assessed by Universal Trade Frames’ Quality Control team, with a simple, transparent process in place to support installers from start to finish.
“This isn’t a gimmick,” Richard added. “It’s about giving our customers peace of mind. When you’re on-site and on schedule, the last thing you want is to be left out of pocket due to a product issue. This guarantee is our way of saying: if we get it wrong, which is rare, we’ll put it right, and we will support you too.”
With a 98% OTIF (On Time In Full) score and a growing reputation for precision manufacturing, Universal Trade Frames continues to position itself as a partner that installers can count on, not just for great products, but for meaningful service and support.
