Bellshill-based Vantage Windows and Doors, in North Lanarkshire, has been crowned as January’s Which? Trusted Trader of the Month, an award that celebrates firms that go above and beyond to represent the high standards required to be a Which? Trusted Trader. Established in 2011, by Ernie Rea, Vantage Windows and Doors is a multi-award winning company, and was recognised by the Scottish Home Improvement Awards in 2018, 2019 and 2021.
After successfully restructuring a Glasgow-based window company in 2008, Ernie spotted an opportunity to create a window company with a difference: one that puts customer satisfaction first. Vantage Windows and Doors set out to treat its customers the way Ernie himself, or a family member, would want to be treated as a consumer. Its target market would be the refit and renovation market, where there was a gap at the time. Eleven years later, Vantage Windows and Doors is well known throughout the county of Lanarkshire, and Scotland more widely, for its customer satisfaction, its steadfastness during Covid-19, as well as its charitable work.
Raj Kakar-Clayton, Which? Trusted Traders’ managing director, said: “It’s always a pleasure to acknowledge the work of an organisation that delivers great work and is deserving of such an award. A true pillar of its community, Vantage Windows and Doors is an exemplary ambassador for Which? Trusted Traders.
“Despite some adversities, as with other companies during the height of the pandemic, this has not affected Vantage’s dedication to its customers. And, on top of that, the company has continued to maintain its local charity activities where they are needed the most.”
Ernie Rea, managing director of Vantage Windows and Doors, added: “Becoming a Trusted Trader has paid dividends for Vantage Windows and Doors, with 50% of all our new business coming through Which? Trusted Traders. The quality of our work, our customer care and the way we deal with our customers, I believe is very much in line with the values of Which?. We are very grateful to be awarded the first Which? Trusted Trader of the Month Award for 2022.”
Which? Trusted Trader of the Month, an accolade awarded to endorsees of Which? Trusted Traders, highlights ambassadors of the scheme not just from a professional perspective but also in terms of how they are seen by their respective communities through charity work and other philanthropic endeavours. Following a win, all companies that receive the monthly award are shortlisted for the prestigious ‘Trusted Trader of the Year’ award at the annual Which? Awards.