New customer portal opens its doors

Customer Portal

Hardware manufacturer, VBH, has launched its new VBH24 Customer Portal.

VBH advise that the Portal builds on the success of the previous VBH online shop, but offers users a number of very useful additional benefits.

As well as placing orders, VBH24 users can view and download supplementary information including drawings, literature, guarantee information and safety data sheets through the Portal.

Gary Gleeson, VBH marketing manager, said: “The percentage of orders arriving at VBH via our previous online shop was high at around 35%, but we wanted to offer users more reasons to buy online as it is easy for them to use, and gets their orders to our picking teams quicker. The new features have struck a chord with many people who were previously not that keen on ‘online shopping’, with many additional customers now being willing to give it a go.

“Once they see how convenient it is, and see some of the new features including Order Templates, Cost Centres, Item Sharing and Budgets, they quickly become VBH24 converts.”

VBH describes the VBH24 Customer Portal as more than an online shop, as it is a source of information for purchasing and specification teams, as well as having useful tools for other departments, including Bought Ledger and Cost Control.

Gary concluded: “The range of customers using the Portal extends from sole traders spending £100 a month, right up to our very largest customers, who spend millions of pounds with VBH. Something that they have in common is that they find ordering is easier through VBH24, so I would urge anybody to try it. It really is a 24 hour doorway to our stocks.”

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