The Glass and Glazing Federation (GGF) has said farewell to Alan Barnard, conciliation manager, who retired at the end of January after 26 years of loyal service.
During his tenure, Alan proved a ‘vital part’ of the GGF, not only resolving thousands of disputes between homeowners and GGF members but also as a secretary for several technical groups. Alan also co-ordinated the GGF’s technical consultancy and expert witness service.
“It’s been both a pleasure and a privilege to have worked with an organisation such as the GGF. It has at times been challenging but also rewarding. I will look back fondly at my time with the federation.”
Nigel Rees, GGF group chief executive, added:
“For more than two decades, Alan has seen more than anyone how we have evolved from a relatively small trade organisation to the main federation in our industry, with multiple subsidiary companies.
“Over the years, Alan has been a huge asset and as conciliation manager, has held one of the most important roles within the GGF. It’s hard to believe but in the last 10 years, only a few out of over a thousand disputes between GGF members and homeowners have gone to arbitration. Alan’s record in resolving disputes is one which will be very hard to follow. From his technical expertise to his sharp dry wit, Alan will be missed but we wish him all the very best for his retirement.”
“Though I have enjoyed my time at the GGF, I am looking forward to my retirement. I have a few plans but after dealing with complaints for so many years, it may take time to adjust to the quieter life. Thanks to all at the GGF for the support they have given me over the years.”