Endurance Doors has reaffirmed its 3mm bowing guarantee for the solid core composite door range. The move was welcomed by the business’ installer partners for representing complete confidence in the Endurance Doors product proposition. Customer call backs have been largely eliminated as a result, according to Endurance.
The unique moisture barrier system (MBS), CoolSkin PVC-U door skins and a wet seal glazing process has done much to elevate the performance of every Endurance Door, the business argues.
Typically, from October through to March, composite doors are subject to considerable wind, rain, snow and freezing temperatures.
Installer partners have not only enjoyed a considerable increase in sales enquiries recently, they have also had very few customer complaints, reflected by their 4.7 Trustpilot rating. Referral sales are fundamentally important to the industry, but when other suppliers fail to deal with remedials from a customer care and product specification aspect, this important marketing channel fails to realise valuable enquiries.
Scott Foster, group head of sales and marketing for Endurance Doors, said: ‘Whether you speak to our installer partners, view our rating on Trustpilot or even look on the online forums, you’ll see an outstanding rating for us as a customer-centric business and one that produces a product of exceptional quality. We’re an independent business with values, that has invested in the product considerably over the years, rather than value-engineering our proposition. That’s why so many of our installer partners are thriving at present, and will continue to do so well into the medium-term.’
