Endurance Doors has launched a new trade website within its overall web platform, to provide further support to its nationwide network of installer partners whilst still providing a world-class consumer experience at endurancedoors.co.uk. The new trade website features marketing, customer and technical hubs packed with content and downloads, including the latest photography and video assets. It also has a facility to study educational topics and book online training courses on various topics, from sales to installation, as part of the forthcoming Endurance Training Academy. Training courses are already scheduled for the powerful new Touch portal.
Scott Foster, head of group sales and marketing for Endurance Doors, said: “Not only have we built a next-generation digital platform for the trade, we’ve added great functionality, useful content and a unique ticketing system for customer queries under the Amicus CRM system. This will mean that each customer query will be responded to in the most efficient and timely manner by one of our dedicated customer service executives. As it’s a software-led platform, we can streamline queries, respond to them quicker and ultimately give our installer partners a far better customer experience with first-class communication channels.”
The Amicus CRM system is another investment from Endurance Doors as the business’ team looks to become ‘the perfect composite door partner’. With new product innovations in the pipeline, there’s never been a better time in which to be an installer partner, they say.
Stephen Nadin, managing director, added: “As an owner-managed and independent business, we’re free to make executive decisions quickly. The trade website has been a carefully thought out project with the customer in mind. We’re not just investing for the short , we have firm objectives for the long term, with our strategic vision to be the ultimate door company.”