Outstanding feedback

Certification body, Certass, has reported that it received ‘outstanding feedback’ for members with its new online rating system. Since launching in November, there are said to have been more than 3,000 reviews, and the rate is increasing by the minute.

Designed to bring even more digital support to Certass members, the free ‘Rate Your Installer’ service provides consumers the chance to leave honest reviews about Certass members online.

The system acts as a platform where members can receive genuine feedback from their customers on the work that they have completed. According to Certass, thousands of homeowners visit the website searching for information on installers or leaving reviews.

Jason Clemmit, managing director at Certass, said: “Our online rating system is proving really popular amongst homeowners. Within hours of its launch, we had dozens of ratings from consumers who were leaving such positive feedback about our members.

“There are lots of popular online rating websites that allow anyone to leave feedback, which can often lead to unfair reviews. The Certass ‘Rate Your Installer’ service only permits reviews on jobs which have been finished and registered with Certass.”

All Certass members can add a company bio and have the option to opt-in to the free online rating system. Members are scored by their customers on a range of attributes, including their service, tidiness, reliability and timekeeping, workmanship standards and product suitability. Consumers can leave any additional comments too, which members can use on their own website, social media profiles and marketing resources.

Jason added: “It’s a valuable, free way for installers to show consumers what a great job that they do. The service builds on our free digital support package for members which helps them to build a professional online presence.”