In recognition of her work to support installers and their businesses through the Covid-19 pandemic, Danelle Kaukau has been appointed head of member services at Certass. Since the launch of the Certass Trade Association’s members-only forum, Danelle’s role has developed to give members easier access to the Certass team, ensuring that queries are answered quickly and accurately.
Jason Clemmit, Certass’ managing director, said: “Danelle has become the go-to person for so many of our members as she makes sure that the right information is delivered to them when they need it most. This has been most apparent during the pandemic, when the pace of information change has been so rapid. Danelle has taken the lead on processing this information, to make sure members understand what is relevant and how it will affect their business. Her close relationship with both members and the internal team means she is the vital link between our operations and our members, which is crucial for us to develop and improve our offering to installers and distribute the right information and resources to help keep their businesses operating safely and effectively.”
Danelle’s new title was announced on International Women’s Day, 18 March, 2021. Jason added: “With women so underrepresented in our sector, it is so important for organisations like Certass to celebrate the achievements of our diverse workforce and create an inclusive culture, where everyone in our team can shine. Danelle’s achievements are a perfect example of this in practice.”