Klare drives customer support

Deceuninck Aluminium has expanded is customer support by appointing Klare Dean as customer service coordinator. Klare joined the Deceuninck Aluminium team in July, becoming a key point of contact for its rapidly expanding customer base.

Having started out in the banking industry, Klare took a career break to raise her family, returning to work for the printing industry in 2016. She joined Deceuninck in 2018 as a customer service administrator, within the PVC-U side of the business, later training as an internal auditor.

She said: “The enthusiasm here is infectious: the team, the customers. Whenever I’ve spoken to anyone about Decalu, it’s been a positive. As customer services coordinator, it’s my job to make sure that our offer is underpinned with the right levels of service and support. Even in the short time that I’ve been here, we’ve brought on new customers and it’s great to be part of a rapidly growing and very dynamic business.”

Decalu, by Deceuninck Aluminium, launched in the UK in January 2020. The range includes the ultra-energy efficient Decalu88 bi-folding door, the Decalu163 lift and slide, aluminium entrance doors, casement windows, turn and tilt and reversible windows.

Nigel Headford, Deceuninck Aluminium’s director, said: “Klare is passionate about service and that’s absolutely key for us, because from day one we’ve always said that if our service levels are the same as everyone else’s then we’ve failed. We want to be the best. Klare’s appointment is a key part of the jigsaw and she’s going to be instrumental in taking us to where we want to go. We’re delighted to bring her on board.”