Judges of this year’s G Awards (G22) have shortlisted Quickslide in both of the two categories that the manufacturer’s representatives entered: Customer Care Initiative of the Year and Fabricator of the Year. Quickslide is a window and door fabricator and vertical slider (VS) specialist.
For the Customer Care Initiative category, Quickslide highlighted a scheme that has reduced its engineer callouts by more than 60%, by identifying that many installers assumed handling and fitting VS windows was the same as other frame types. Quickslide set out to train its installer customers, which in turn allowed greater resource to be applied to quality control in the Quickslide factory, further reducing remedial site visits, representatives of Quickslide explained.
For the Fabricator of the Year entry, Quickslide submitted details of the company’s development programme, within which its in-house research and development team developed integrated CRM, scanning and despatch applications designed to provide solutions that they say are way ahead of standard industry products. The applications resulted in significant increases in lead conversion rates and average order values, as well as reductions in after sales callouts, according to leaders of the business.
Adrian Barraclough, Quickslide’s chair, said: “The investment that we have made in our internal systems is producing significant benefits to our customers. The G Awards is the industry’s leading event of its type and previous wins for Quickslide have been terrific for showing appreciation for our people and the effort that they put in to create excellence within our company. Being recognised as a finalist is a huge boost for us all at Quickslide.”
Judges have also shortlisted Epwin Window Systems in two categories. Read more here.