Repairs left undone by over 65s who lack confidence in tradesmen

Anxiety surrounding finding trustworthy tradespeople is leaving older people across the country struggling with home repairs according to new research released by TrustMark.

The government endorsed ‘find-a-tradesperson’ scheme revealed that 23% of 65+ year-olds don’t know where to find information and are not confident when it comes to choosing a tradesman to carry out work in their homes. As a result, one in five older people are leaving household jobs and repairs or attempting to carry out work themselves.


Those that are choosing tradespeople are placing themselves at the risk of rogues by not checking they have the right skills. Only 2% of the older people questioned said that they based their selection of a tradesperson on whether or not they had the right qualifications for the job.


To tackle this issue, TrustMark has teamed up with the country’s leading charity for older people, Age UK, to provide a resource for those looking for quality tradespeople. Giving older people the confidence to find tradespeople from all over the UK, the new TrustMark directory now sits on Age UK’s website to help older people and their families choose from a selection of vetted traders in their area.


The new tool from TrustMark and Age UK gives older people the assurance that they are hiring people who have passed the most stringent business and customer service checks, but have also had previous work checked onsite by qualified inspectors.


Liz Male, chairman of TrustMark said:

“Frankly, I feel it’s a national embarrassment that any older person is put in this position, with fear and confusion about who they can let into their homes to do even the simplest of property repairs or home improvement projects. Most older people are confident and well-equipped to deal with these situations. But if we know of a relative, friend or neighbour who does not have a network of reputable local tradespeople they can call upon, if we know that they’re struggling to get work done, we have a responsibility to signpost them to an independent and safe source of advice and assistance.


“TrustMark’s work with Age UK is driven by shared values around consumer protection. We are working together to encourage people in later life to undertake necessary work in their homes with confidence, armed with the right questions to ask and safe in the knowledge that they have the best of the nation’s trades men and women working in their homes.”


For more information and to find a tradesperson in your area, visit

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