Bowater by Birtley has welcomed Kevin Taylor to its management team, in order to improve the ‘entire customer experience’ from order placement to receipt of product. Joining as operations manager, Kevin is said to have a long history in the window and door industry, having worked his way up from the factory floor to various management positions in operations, production and is perhaps most well-known for his previous role as MD for Warmseal MD.
Graeme Miller, of Bowater by Birtley, said: “Kevin brings a wealth of experience to Bowater by Birtley and will fulfil a critical role at this stage of our development. We supply the market with a wide range of products so they can choose the best door for each individual project, but to deliver such a vast offering is complicated and requires an efficient operation, from start to finish. Kevin’s expertise will complement our existing set-up to improve the customer experience.”
Kevin Taylor added: “As soon as I heard about the position available at Bowater by Birtley, I knew it was something I’d love to be involved with. The position gives me something to get my teeth into and is in an industry I have worked in since leaving school. I’ll be involved with many aspects of the business including order placement, customer service, procurement and sales, as well as production. My role will be to work closely with the rest of the management team, including the continuous improvement manager, to further improve efficiencies and build on existing systems to ensure our high-quality products arrive with customers on time, every time. I’ll be implementing the 5s system derived from lean manufacturing principles – a philosophy already employed at Bowater – which broadly translated in English means to ‘Sort, Set in Order, Shine, Standardise and Sustain’. In short, the outcome of this is to continuously improve quality, efficiencies and morale.”