Leaders of QASSS, a Manchester-based resolution services provider to the home improvement and renewable energy sectors, have appointed Marie Dwyer as customer experience manager. Having previously worked for John Lewis, Marie brings a wealth of experience in building customer service excellence to her new role. She is to be responsible for building a team that resolves customer disputes for QASSS.
Marie is tasked with creating a seven-day operation complaint resolution service that manages communications between the retailer and its clients, to resolve disputes with speed and accuracy. She said: “To have the support of QASSS to head up this new venture for such a well-renowned retailer is incredibly exciting. I look forward to guiding the team through early and effective dispute resolution strategies, and in doing so, eventually expanding the number of respected home improvement brands to the QASSS portfolio.”
Ciarán Harkin, managing director of QASSS, said: “It was clear from the outset that Marie’s skillset and human-first approach echoed our core values. Her experience and knowledge of how to avoid claim escalation makes her the perfect candidate to build this new team, and ultimately, support the acceleration of our core service offering.” Read more about the business online at qasss.co.uk.